Terms & Conditions

Wire & Wax Limited

1. General

By purchasing a ticket or attending a Thomas Heppell performance, you agree to these Terms & Conditions.

These terms apply to all ticket holders and attendees.

2. Admission

Your ticket is a revocable licence to attend the event
Entry may be refused or revoked at our discretion
Tickets must be valid and presented on entry (digital or printed)
Late arrival may result in delayed admission or refusal of entry

3. Age Policy

Events may be 18+ unless otherwise stated
Valid ID may be required
We reserve the right to refuse entry if age cannot be verified

4. Behaviour & Conduct

To ensure everyone has a great night:

Guests must behave respectfully towards staff, performers and other guests
We reserve the right to remove anyone who is:
- Intoxicated
- Disruptive
- Aggressive or abusive

No refund will be given in these circumstances.

5. Alcohol & Substances

No external alcohol may be brought into the venue
Illegal substances are strictly prohibited
Anyone under the influence may be refused entry or removed

6. Security

For safety reasons:

Bag checks may be carried out on entry
Prohibited items include weapons, illegal substances, and anything deemed unsafe
Anyone refusing a search may be denied entry

7. Tickets

Tickets are non-refundable and non-transferable except as set out in our Refund & Cancellation Policy
Tickets may not be resold for commercial gain without permission
We reserve the right to cancel tickets that breach these terms

8. Event Changes

We reserve the right to:

Change performers, running order or timings
Make reasonable changes to the event format

These do not constitute grounds for a refund.

9. Cancellation

If an event is cancelled or rescheduled by us, this will be handled in line with our Refund & Cancellation Policy.

10. Photography & Filming

Events may be photographed or filmed.

By attending, you agree that:

You may appear in promotional content
Images and footage may be used for marketing, social media and advertising
All rights remain with Wire & Wax Ltd

If you have concerns, speak to a member of staff on the night.

11. Personal Property

All personal belongings are brought at your own risk
We accept no responsibility for lost, stolen or damaged items

12. Liability

To the fullest extent permitted by law:

We accept no liability for any loss, injury or damage sustained at the event
Attendance is at your own risk

Nothing in these terms limits liability where it would be unlawful to do so.

13. Third-Party Venues

Events take place in third-party venues.

Venue-specific rules and licensing conditions also apply
You agree to comply with venue staff instructions at all times

14. Force Majeure

We are not liable for failure to perform due to circumstances beyond our control, including:

Weather
Transport disruption
Government restrictions
Venue closure

15. Data & Privacy

Your personal data is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

17. Governing Law

These terms are governed by the laws of England and Wales.

Wire & Wax Ltd.
Ground Floor, Bell House, Seebeck Place, Knowlhill, Milton Keynes, Bucks, MK5 8FR United Kingdom

Email: bookings@thomasheppell.com